Email Compliance Standards
UNMUTEDCO LLC Email Compliance Policy
Overview
This document outlines UNMUTEDCO LLC's email compliance standards for all transactional and subscription-based communications sent through SendSerial Enterprise platforms. We are committed to maintaining the highest standards of email compliance while protecting our users' privacy and rights.
Email Categories
Transactional Emails
- Order confirmations
- Account notifications
- Service updates
- Security alerts
- Product delivery information
- Customer support responses
Subscription-Based Emails
- Newsletters
- Marketing communications
- Product announcements
- Event invitations
- Educational content
- Promotional offers
Compliance Standards
Data Protection & Privacy
- All email addresses are encrypted in transit and at rest
- Personal information is handled in accordance with GDPR, CAN-SPAM, and CASL requirements
- Data retention policies are regularly reviewed and updated
- Regular security audits are conducted on our email systems
Opt-Out Procedures
- Immediate Unsubscribe Option
- Every marketing email contains a clear unsubscribe link
- Unsubscribe requests are processed within 24 hours
- No purchase necessary to unsubscribe
- Manual Removal Requests
Compliance Contact Information
Compliance Officer
155 Water Street
New York, NY 11201
Email Removal Support
address-removal@compliance.unmutedco.com
Request for Removal
If you wish to be removed from our email lists, you have three options:
- Click the unsubscribe link in any email
- Email address-removal@compliance.unmutedco.com from the address you want removed
- Write to our Compliance Officer at the address above
Note: If your address is not removed within 72 hours of request, please email address-removal@compliance.unmutedco.com from the requesting address.
Legal Framework
Our email practices comply with:
- CAN-SPAM Act
- GDPR
- CASL
- Local email marketing regulations
- Industry best practices